RETURN & REFUND POLICY

No Refunds for Services Rendered

Due to the nature of our services, all payments made for completed or in-progress work are non-refundable. Once a service has commenced, resources are allocated, and work begins, making it impossible to reverse costs incurred. This applies to medical billing, credentialing, prior authorization, denial management, and all other services provided by Evocare Billing.

Cancellation of Services

Clients who wish to discontinue services must provide a 30/60-day written notice. During this period, any pending work will be completed and billed accordingly. If a client has prepaid for future services, a prorated refund may be issued for the unused portion, provided that the work has not yet begun.

At Evocare Billing, we take pride in delivering high-quality medical billing, revenue cycle management, and credentialing services to healthcare providers. Our services involve extensive customization, regulatory compliance, and labor-intensive work, making refunds and returns complex. This policy outlines our cancellation, refund, and dispute resolution procedures to maintain transparency and fairness in all business dealings. By engaging with our services, you agree to the terms outlined in this Return and Refund Policy.

Refund Eligibility for Prepaid Services

Dispute Resolution and Service Adjustments

• Service corrections or adjustments to resolve any issues.

• Additional support or extended services at no extra cost, if applicable.

• Credits for future services as a goodwill gesture.

Exceptional Cases for Refund Consideration

• A failure on our part to provide the agreed-upon services due to internal issues.

• Technical or operational errors preventing us from delivering contracted services.

• Compliance-related disputes where a refund is legally required.

How to Request a Refund or Cancellation

• To request a refund or cancel a service, clients must send a written request.

• Account details and proof of payment.

• A clear description of the service issue or reason for cancellation.

• Any supporting documents relevant to the request.

Policy Updates and Modifications

Evocare Billing reserves the right to update this Return and Refund Policy at any time to reflect changes in industry regulations, business operations, or legal requirements. Clients will be notified of significant updates through email, website announcements, or direct communication. We encourage periodic reviews of this policy to stay informed about any modifications.

Contact Information

If you have any questions, concerns, or requests regarding this Return & Refund Policy, please feel free to contact us. You can reach us via email, phone, or postal mail using the details provided below. We take all inquiries seriously and will respond as promptly as possible to address your concerns. You are important to us, and we are committed to ensuring transparency and accountability. 

• Refund requests must be submitted within 14 days of payment.

• The refund approval is at the sole discretion of Evocare Billing, subject to a case-by-case evaluation.

• If administrative costs have already been incurred, a partial refund may be issued after deducting processing fees.

For any further questions or clarifications, please reach out to us via email at info@evocarebilling.com, by phone at +1 (323) 412-5399, or by mail at 1209 Mountain Road PL NE Ste R Albuquerque, NM 87110. We value your request and will respond promptly.

For prepaid services that have not yet started, a refund request may be considered under specific conditions:

If a client is dissatisfied with our services due to errors, delays, or unmet expectations, we encourage them to contact us. Rather than issuing refunds, we may offer:

Refunds or service credits may be considered in exceptional circumstances, including:

Our team will review the request and respond within 7-10 business days. Approved refunds, if applicable, will be processed through the original payment method.