Arizona Sleep Center was overflowing with patient demand but the internal operations couldn’t keep up. Workflows across charting, authorizations, eligibility, scheduling, billing, and documentation were falling behind by the day. Backlogs were growing, staff was overwhelmed, and the practice was drifting further behind rather than catching up.

The sleep lab was already full, and the provider was considering expanding, but scaling with broken operations would have made the situation worse.

What Arizona Sleep Center needed wasn’t temporary support. They needed a complete operational reconstruction.

Evocare Billings joined in September 2024 and rebuilt the practice from the ground up, clearing backlogs, restoring stability, and creating a system capable of supporting rapid growth.

The Challenge

Before Evocare stepped in, Arizona Sleep Center was experiencing severe operational breakdowns:

• Everything was behind schedule, from charting to scheduling to billing

• Administrative teams were overwhelmed and unable to catch up

• Authorizations, documentation, eligibility, and billing were deeply backlogged

• Processes were disconnected, manual, and inconsistent

• Patient support functions (queries, prescriptions, scheduling) were facing delays

• Revenue cycle performance was deteriorating month after month

• Internal operations weren’t just behind, they were far behind and getting worse

The practice had growing demand, but the infrastructure wasn’t just strained; it was collapsing under its own weight. Scaling would only make the situation worse unless the foundation was rebuilt.

The Solution

Evocare Billings took full control of end-to-end operations and rebuilt every major workflow with speed, precision, and complete transparency.

Key improvements included:

• Scribing and charting brought fully current (no longer days behind)

• Eligibility and benefits verification moved from delayed to 3 days ahead

• Medical records backlog reduced from 1,500+ documents to ~100

• Prior authorization backlog of 200+ sleep studies was completely cleared transitioned to same-day authorization processing

• Patient queries responded to within 12 hours

• Prescriptions processed within 12 hours

• Denied claims reduced from $250,000 to $30,000 through corrected workflows

• Integrated Virtual Medical Assistants to support documentation and operations

• Unified all operational processes under one structured, compliant workflow

For the first time, the practice had complete visibility, predictable processes, and accurate, real-time execution across every department.

The Results

In just five months, the transformation was dramatic:

• Revenue surged from $500,000 to $1.1 million

• All major backlogs eliminated

• Provider workload decreased significantly

• Operational delays were removed across the board

• Billing performance improved with drastically fewer denials

• Sleep lab ran at full capacity with smooth patient flow

• No new hires or added staff needed

And the most significant milestone:

Due to the surge in patient volume and restored operational capacity, Dr. Okcay opened a 3rd clinic to accommodate increased demand and sleep-bed shortages.

This expansion was only possible because the operational foundation had become strong enough to support aggressive growth.

Arizona Sleep Center didn’t just stabilize; they expanded.

Client Testimonial

“Evocare was an absolute game changer for our practice. From the moment they joined, they took full command of our operations with precision and speed. Their impact was not just financial it was transformational. Evocare didn’t just support us they elevated us.”
— Dr. Aynur Okcay, MD, Owner & Sleep Medicine Specialist, Arizona Sleep Center

Summary

Evocare Billings delivered a complete operational turnaround for Arizona Sleep Center, eliminating backlogs, restoring stability, improving patient experience, and doubling revenue in under half a year. What was once chaotic became a clean, high-performance system capable of supporting long-term growth.

If your practice is facing operational breakdowns or struggling to scale, Evocare can rebuild the foundation and position your team for rapid, sustainable growth.

👉 Contact us at info@evocarebillings.com or call (323) 412-5399 to discover how we can help your practice thrive.