RETURN & REFUND POLICY

At Evocare Billings & IT Solutions LLC, we are dedicated to delivering high-quality medical billing, credentialing, and revenue cycle management services tailored to the unique needs of healthcare providers. Our work involves extensive preparation, resource allocation, and compliance-driven processes that begin immediately upon engagement. This policy ensures transparency, fairness, and clear communication regarding payments, cancellations, and refund eligibility.

No Refunds for Services Rendered

All payments made for completed or in-progress work are non-refundable. Once service delivery has started, operational, technical, and staffing resources are allocated that cannot be reversed.
This applies to all service categories, including but not limited to:

• Medical Billing and Revenue Cycle Management (RCM)

• Credentialing and Re-Credentialing

• Prior Authorization and Denial Management

• Implementation, Consultation, and Support Services

Cancellation of Services

Clients wishing to discontinue services must provide a 30–60 day written notice prior to cancellation.
During this period:

• Evocare will finalize all active and pending work.

• Any outstanding invoices or payments for services rendered remain due.

• If a client has prepaid for future services that have not yet started, a prorated refund may be issued for the unused portion, after deducting administrative and setup costs already incurred.

Early cancellations may also be subject to an early termination or processing fee, where applicable.

Refund Eligibility for Prepaid Services

Refunds may only be considered in limited and exceptional circumstances, such as:

1. A failure by Evocare to deliver the agreed-upon service due to an internal operational issue.

2. Technical or administrative errors preventing service completion.

3. A compliance-related requirement mandating a refund.

Each request is reviewed on a case-by-case basis, and approval is at the sole discretion of Evocare management.

Service Adjustments and Dispute Resolution

If a client experiences a service-related concern, Evocare will first aim to resolve it through one or more of the following remedies:

• Correction or re-performance of the affected service,

• Additional support or extended service at no extra charge, or

• A credit adjustment toward future billing cycles.

All disputes will be addressed promptly, professionally, and in good faith to ensure a fair resolution for both parties.

How to Request a Refund or Cancellation

Clients must submit all refund or cancellation requests in writing via email, including:

• Account and contact information,

• Payment details,

• Description of the issue or reason for the request, and

• Any supporting documentation.

Requests must be made within 14 days of payment to be eligible for review.

All requests should be sent to info@evocarebilling.com.

Policy Updates

Evocare Billings & IT Solutions LLC reserves the right to update this Return and Refund Policy at any time to reflect business or regulatory changes. Clients will be notified of significant updates through our website or via email communication.

Contact Information

For any questions, concerns, or requests regarding this Return & Refund Policy, please contact us at:

Evocare Billings & IT Solutions LLC
📧  info@evocarebilling.com
📞 +1 (323) 412-5399
📍 1209 Mountain Road PL NE Ste R, Albuquerque, NM 87110